Delivery and returns
Delivery, payment & returns
You order in a WhatsApp chat with a person, we deliver, and you pay when your order arrives. Here is how each step works, and what happens if something isn't right.
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How ordering works
- Tap Order on WhatsApp on any product. The chat opens with the product already named.
- We confirm stock, the full price and the delivery fee in the chat before you commit.
- You say yes, and we agree a delivery time with you.
There's no checkout, no account and nothing to pay upfront.
Payment
You pay on delivery, once your order is at your door. We don't take payment online, and we never ask for card details in a chat. The amount you pay is the total we agreed on WhatsApp, and we confirm how you can pay in the same chat.
Delivery
- Nairobi: free, same-day delivery for items in stock, once your order is confirmed.
- Outside Nairobi: we quote the delivery fee for each order and agree the timing with you before you commit.
- Uganda and Tanzania: we also deliver across the border. The fee and timing are quoted per order on WhatsApp.
- Arriving soon: items that aren't in Kenya yet are delivered once they land. We'll tell you when.
Check it on delivery
Before you pay, check that the boxes are undamaged and that you've received the right model, size and colour.
If something is damaged or wrong
- Tell the driver at delivery, or message us on WhatsApp with photos within 48 hours of delivery.
- We'll replace it or refund you in full, and collect the item at no cost to you.
Changing your mind
- Before dispatch: message us and we'll cancel the order. You haven't paid anything, so there's nothing to refund.
- After delivery: we don't accept change-of-mind returns, so check the model, size and colour with us in the chat before you confirm. Items that arrive damaged, faulty or wrong are covered under Check it on delivery.
None of this affects your rights under Kenya's Consumer Protection Act, 2012, including your rights when goods are defective or not as described.
Warranty
Warranty terms depend on the product. We confirm them per product on WhatsApp, in writing, before you order. Keep that chat as your record.
Contact
For anything about an order, a delivery or a return, message us on WhatsApp.